NPAccount
Setup and Placing Orders:
For Website
1. How Do I create an Account?
A. Once you are on VolgaBar.com, there will be a link on the top right of the web page that says “Sign Up”
B. Clicking on this will bring you to a new page which will have 2 options- Sign in and create a New Account. To create a new account, click on the “Create a new account” option. You will be given the option to enter your first and last name, your email address, a password you would like to use to access your account, your phone number and your address.
C. Once you have entered the details and click on the Sign up page, your account is created with Volgabar.com.
2. How to add my delivery address:
A. To add an address, we recommend adding it through your Account Settings. To do this, click on the top right where it says “ MY ACCOUNT"
B. From here, click on “My Account” and this will bring you to a new page.
C. In the top right, you will see “Your Name” where you will click and get a drop down which will have the option “Edit Profile”. You will be able to add an address here that will be automatically selected each time you place an order.
3. How and where do I add delivery instructions?
A. If you have already placed your order and would like to add additional instructions, you can reach out to our Customer Support Team and they will be able to update it for you.
B. If your order is being handled by a third party delivery person, the person or store will be contacted directly with these specific updates.
4. I’ve placed my order - how do I track it?
You may view your order tracking on your confirmation page by going to your order history and then clicking on the appropriate order number: https://volgabar.com/account/orders
Delivery
Once you have placed your order, you will be sent to a confirmation page that will include your order number as well as a tracking link. You will receive a text when the driver marks your order as en route, and a call or text alert when the driver has arrived. If the order has not been accepted by the store in an acceptable amount of time you may receive a text that your delivery driver is running late.
Pick Up
Once you have placed your order, you will be sent to a confirmation page that will include your order number. In cases of Pick up orders, you will have to pick up the order from the Store you have placed an order with.
5. How do I reschedule or cancel the order myself?
The quickest way to reschedule or cancel your order is on our order page.
On Demand orders are placed to the store and made ready for delivery immediately upon reception. Cancellations or rescheduling requests can be made either within 10 minutes of placing an order or before the delivery personnel leaves the store and marks the order as “en route” depending on which happens first.
For scheduled orders, you are able to cancel or reschedule up to 30 minutes before the start of your scheduled delivery window.
You can also reach
out to our Customer Support Team for additional help.
1. 6. My item is damaged or incorrect - what’s next?
While these instances are rare, mistakes happen and we try to correct these as soon as possible. All customers should check their products immediately upon delivery, and if there is an issue please feel free to reach out directly to the store or contact our customer experience team so we can get you fixed up.
2. 7. Why would I want a split delivery?
Split orders are available should you find multiple items that may be only offered at one retail partner or another.
3. 8. My order was placed twice by accident. What do I do?
The quickest way to cancel your order is on our order page.
Order Tracking
