FAQ

Account Setup and Placing Orders:


For Website


1. How Do I create an Account?

A. Once you are on VolgaBar.com, there will be a link on the top right of the web page that says “Sign Up”

B. Clicking on this will bring you to a new page which will have 2 options- Sign in and create a New Account. To create a new account, click on the “Create a new account” option. You will be given the option to enter your first and last name, your email address, a password you would like to use to access your account, your phone number and your address.

C. Once you have entered the details and click on the Sign up page, your account is created with Volgabar.com.


2. How to add my delivery address:

A. To add an address, we recommend adding it through your Account Settings. To do this, click on the top right where it says “ MY ACCOUNT"

B. From here, click on “My Account” and this will bring you to a new page.

C. In the top right, you will see “Your Name” where you will click and get a drop down which will have the option “Edit Profile”. You will be able to add an address here that will be automatically selected each time you place an order.


3. How and where do I add delivery instructions?

A. If you have already placed your order and would like to add additional instructions, you can reach out to our Customer Support Team and they will be able to update it for you.

B. If your order is being handled by a third party delivery person, the person or store will be contacted directly with these specific updates.


4. I’ve placed my order - how do I track it?

You may view your order tracking on your confirmation page by going to your order history and then clicking on the appropriate order number: https://volgabar.com/account/orders

Delivery

Once you have placed your order, you will be sent to a confirmation page that will include your order number as well as a tracking link. You will receive a text when the driver marks your order as en route, and a call or text alert when the driver has arrived. If the order has not been accepted by the store in an acceptable amount of time you may receive a text that your delivery driver is running late. 

Pick Up

Once you have placed your order, you will be sent to a confirmation page that will include your order number. In cases of Pick up orders, you will have to pick up the order from the Store you have placed an order with.


5. How do I reschedule or cancel the order myself?


The quickest way to reschedule or cancel your order is on our order page. 

On Demand orders are placed to the store and made ready for delivery immediately upon reception. Cancellations or rescheduling requests can be made either within 10 minutes of placing an order or before the delivery personnel leaves the store and marks the order as “en route” depending on which happens first.

For scheduled orders, you are able to cancel or reschedule up to 30 minutes before the start of your scheduled delivery window.

You can also reach out to our Customer Support Team for additional help.


Order Types: Delivery & Pick up

1. Can I change the delivery address on my order?


If you have placed an order and need to change the address, please contact the store directly or reach out to our Customer Experience Team. If the address is covered by the same retailer, it can be updated for you. If the new address is not covered by the same location, the order will be canceled and you can replace your order through a new store.

2. How do I reschedule or cancel the order myself?

On Demand orders are placed to the store and made ready for delivery immediately upon reception. Cancellations or rescheduling requests can be made either within 10 minutes of placing an order or before the delivery personnel leaves the store and marks the order as “en route” depending on which happens first.

For scheduled orders, you are able to cancel or reschedule up to 30 minutes before the start of your scheduled delivery window.

You can also reach out to our Customer Support Team for additional help.

3.  What do I need to bring to the store if I pickup my order?

For verification purposes, please have a government issued ID with you. If the order was purchase by someone else, they must be present with their ID card when picking up.

4. How long do deliveries take and are delivery times guaranteed?

VolgaBar does not guarantee delivery times as there could always be external factors that may delay orders. Delivery times are subject to the VolgaBar Retail Partner Network, and other variables such as time of day, order volume, and traffic conditions.

In most areas, deliveries take under an hour. There are some areas where a retailer partner will have a larger window in order to go a greater distance from the store. You will be able to determine this during the shopping process. For those who prefer to plan ahead, VolgaBar offers the ability to schedule deliveries. Delivery windows can be chosen from a drop-down box at check out, with the option to schedule up to two weeks in advance.

5. What if I need to return or exchange part of my order?

Returns are processed by the local store and are subject to their individual policy. Please contact customer support and they will be able to follow up with the store you ordered through for their specific process.

If the wrong product has been delivered or is spoiled, stores will commonly coordinate a time to pick up the product for a return or VolgaBar will help with the process to make it wasy for you. There may be cases where they would have you return the product to the store. In these instances, returns are usually accepted within 5 days of the purchase. This may vary by store policies.

Refunds are processed as soon the product is returned and typically hit your bank account within three to seven business days after bank processing. If the payment is Cash on delivery, it will be duly returned to you once the product has been returned to the Vendor.

1.      6. My item is damaged or incorrect - what’s next?

While these instances are rare, mistakes happen and we try to correct these as soon as possible. All customers should check their products immediately upon delivery, and if there is an issue please feel free to reach out directly to the store or contact our customer experience team so we can get you fixed up.

*Please note that any delivery issues must be made known to us within 5 days of delivery for us to attempt correction. Partner retailers may have differing timelines in which they are able to make corrections.

 

2.      7. Why would I want a split delivery?

Split orders are available should you find multiple items that may be only offered at one retail partner or another.

 

3.      8. My order was placed twice by accident. What do I do?

The quickest way to cancel your order is on our order page.

Contact us and we'll be happy to get the duplicate order cancelled out and the funds released.

 



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